Account Manager / Senior Account Manager
Key info
Full time, 9am – 5.30pm Monday to Friday
Start date: ASAP
Salary: Competitive dependent upon experience, plus benefits
Benefits
- Wellbeing-focussed workplace
- 26 days holiday
- Hybrid working (currently Tuesdays + Thursdays in the studio)
- Work-from-home kit allowance
- On-site Mental Health First Aiders
- Personal development scheme
- Annual training allowance
- MacBook
- 10% commission on new business introductions
- Free office parking
- Free events, including Openhouse, Leeds International Festival, talks and more
- Free team lunches at least fortnightly
- Tax-efficient Cycle to Work scheme
- Access to our extensive library, including topics such as personal development, strategy, health and wellbeing
Employee assistance programme offering:
- 24/7 confidential advice line for health, legal and bereavement support (and loads more)
- Free counselling for you and your family
About this role
We’re looking for a Account Managers or Senior Account Managers to join our brilliant Client Team at ThreeTenSeven.
This role is all about developing strong relationships with clients, managing several projects at one time, and ensuring fantastic creative output across them. The role is varied – you’d be supporting on or running brand projects with the support of the wider client team, and importantly you’ll be more independent on some of our smaller accounts. The role would be perfect for someone who is great with clients, super organised and who has an eye for good design.
Your initial client list will be varied but will include some health clients including both non-profits and NHS clients, and likely some education. You don’t need to have health experience but an interest in health and wellbeing is handy as that’s our growing area of specialism.
Naturally client liaison and Account Management are at the core of this role, but project management skills are important to keep things running smoothly. Therefore, varied experience is useful to us, including branding projects, and some awareness of strategy and web projects would also be great. That said, if digital or strategy aren’t your core skill, we can teach you the ropes as long as you’re interested and willing to learn.
You will work directly with clients at different levels, alongside a wider team including Account Director and Account Manager roles, and with Strategy and Creative beyond this. You’ll join as we’re embarking on a new training programme, plus we’ll give you excellent on the job coaching, and scope for development into leadership roles. You can also get involved in our own events and marketing if this is an area of interest.
Key skills and experience
- 2–5 or more years’ experience in a brand, design and/or communications agency
- Knowledge of creative processes and channels, including digital platforms
- Experience of handling several client projects at once, with a focus on client retention and building strong, trusting relationships
- Commercial awareness and an ability to both grow client revenue through proactiveness, and through effectively manage studio time and scope creep, to reduce wasted time
- Ownership of the financial aspects of a client project, from a consistent and correct estimating process, proposal writing, client approval, purchase order receipt through to final invoice and job reconciliation
- Strong project management skills ensuring projects are completed to a specific schedule and within an agreed budget
- Proficiency in Microsoft Office and an ability to learn our job management software to monitorjob profitability
- Excellent organisational skills and desire to look for ways to continually improve processes
- Excellent written, communication and interpersonal skills
Key behaviours
- Passionate about brand, design, and creativity, with a drive for excellence
- Approachable, personable and enthusiastic team player, willing to muck in and help others out
- Leads by example and encourages everybody to perform to the best of their ability, increasingly developing leadership ability with support
- Inquisitive about clients’ worlds and ours, eager to learn and contribute ideas
- Comfortable in front of clients, capable of leading meetings and conversation
- Self-starter, asking for forgiveness not permission
- Highly organised, able to prioritise well and field competing requests on your time
- Credible, articulate communicator, delivering ideas clearly and concisely to clients and internally, too
- Reliable, flexible, and cooperative
- Flexible, diplomatic, and tactful with a matter-of-fact approach to resolving differences with internal teams and clients
How to apply
We’re open-minded about the type of people we work with, so if you are excited about this role, but don’t meet every qualification listed, we still really encourage you to apply.
Please send your CV to jobs@threetenseven.co
Successful applicants will be invited to a first stage interview by Teams or Zoom. If you’re a good fit, that will be followed by a second stage on-site interview so you can meet the wider team.
